• About
  • Advertise
  • Careers
  • Contact
Monday, February 6, 2023
Naihaps
Advertisement
  • Home
  • News
    Powerful quake kills more than 1,500 people in Turkey and Syria

    Powerful quake kills more than 1,500 people in Turkey and Syria

    14 dead, 13 injured in Lodwar-Kakuma road crash

    14 dead, 13 injured in Lodwar-Kakuma road crash

    Mama Ngina Kenyatta issues bold response to political jabs over tax

    Mama Ngina Kenyatta issues bold response to political jabs over tax

    Willie Kimani murder: Leliman sentenced to death as co-accused get lengthy jail terms

    Willie Kimani murder: Leliman sentenced to death as co-accused get lengthy jail terms

    IG Koome takes action against top cop who authored terror alert memo

    IG Koome confirms withdrawing Uhuru’s security

    Uhuru Kenyatta

    Ruto scales down Uhuru Kenyatta’s security sparking uproar

    Interior CS appoints Rashid Yakub new chairman of firearms board

    Interior CS appoints Rashid Yakub new chairman of firearms board

    Scalpel blade retrieved from woman’s abdomen in Murang’a 11 years after surgery

    Scalpel blade retrieved from woman’s abdomen in Murang’a 11 years after surgery

    From joy to sorrow as Nakuru couple loses five babies hours after birth

    From joy to sorrow as Nakuru couple loses five babies hours after birth

  • Business
    Netflix plans to stop password sharing

    Netflix plans to stop password sharing

    Safaricom appoints new top-executives

    Safaricom appoints new top-executives

    Tala among 12 digital lenders okayed by CBK to operate in Kenya

    Tala among 12 digital lenders okayed by CBK to operate in Kenya

    No more cash payments for SGR trains

    No more cash payments for SGR trains

    UK Visa processing to take only three weeks – Jane Marriott

    UK Visa processing to take only three weeks – Jane Marriott

    An inside look at The Dubai shopping festival

    Lessons from Dubai: Why Kenya is missing out on shopping tourism trillions

    Court okays Safaricom to collect bank to mobile transfer fees

    Court okays Safaricom to collect bank to mobile transfer fees

    Joe Sang re-appointed Kenya Pipeline MD after graft case dismissal

    Joe Sang re-appointed Kenya Pipeline MD after graft case dismissal

    De La Rue suffers on production halt in Kenya and litigation in India

    De La Rue suffers on production halt in Kenya and litigation in India

  • Entertainment
    • All
    • Movie
    • Music
    Heartbreak as Nigerian artist Tems cancels Kenyan show

    Nigerian singer Tems wins her first Grammy award

    Veteran reggae DJ Lastborn dead at 43

    Veteran reggae DJ Lastborn dead at 43

    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    Netflix plans to stop password sharing

    Netflix plans to stop password sharing

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    Martin Kasavuli pays tribute to his mother weeks after burial

    Martin Kasavuli pays tribute to his mother weeks after burial

    An inside look at The Dubai shopping festival

    Lessons from Dubai: Why Kenya is missing out on shopping tourism trillions

    ‘Samidoh unatuangusha’- Gachagua takes swipe at singer over his love affairs

    ‘Samidoh unatuangusha’- Gachagua takes swipe at singer over his love affairs

    Old school rhumba meets deep house: Mix master Euggy sample’s legendary ‘Sina Makosa’ on ‘Chuki’

    Old school rhumba meets deep house: Mix master Euggy sample’s legendary ‘Sina Makosa’ on ‘Chuki’

  • Tech
    Netflix plans to stop password sharing

    Netflix plans to stop password sharing

    Safaricom appoints new top-executives

    Safaricom appoints new top-executives

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    OpenAI used Kenyan workers at Sama earning less than Sh200 per hour, investigation reveals

    OpenAI used Kenyan workers at Sama earning less than Sh200 per hour, investigation reveals

    Police unmask mastermind behind infamous Mulot SIM Swap syndicate

    Police unmask mastermind behind infamous Mulot SIM Swap syndicate

    Twitter expected to accept Elon Musk’s bid to buy company

    Twitter 0utages hit thousands of users Worldwide

    Oppo slapped with Sh5 million fine for using man’s photo on Instagram post

    Oppo slapped with Sh5 million fine for using man’s photo on Instagram post

    Former Twitter CEO Jack Dorsey in Kenya, invests Sh245 million

    Former Twitter CEO Jack Dorsey in Kenya, invests Sh245 million

  • Sports
    Man City charged by Premier League with numerous breaches of financial rules

    Man City charged by Premier League with numerous breaches of financial rules

    Kenya rugby legend Collins Injera retires

    Kenya rugby legend Collins Injera retires

    Collins Injera inducted into Fiji’s Rugby Town Walk of Fame – PHOTOS

    Collins Injera inducted into Fiji’s Rugby Town Walk of Fame – PHOTOS

    League football is back! Catch all the action live on Showmax Pro

    League football is back! Catch all the action live on Showmax Pro

    Rally driver Asad Khan dies days after alleged assault

    Rally driver Asad Khan dies days after alleged assault

    ‘The Greatest’: Messi and Argentina the toast of world media

    ‘The Greatest’: Messi and Argentina the toast of world media

    Christmas Comes Early: Varsity student wins Sh200 million Betika Mega Jackpot

    Christmas Comes Early: Varsity student wins Sh200 million Betika Mega Jackpot

    SportPesa announce Sh126mn sponsorship deal for Shujaa

    SportPesa announce Sh126mn sponsorship deal for Shujaa

    Messi magic sends Argentina through to World Cup final in Qatar

    Messi magic sends Argentina through to World Cup final in Qatar

  • Events
    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    An inside look at The Dubai shopping festival

    Lessons from Dubai: Why Kenya is missing out on shopping tourism trillions

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    Mapenzi Wewe: Drama in Dubai involving wife and Karen Nyamu at Dubai concert with Samidoh – VIDEO

    Mapenzi Wewe: Drama in Dubai involving wife and Karen Nyamu at Dubai concert with Samidoh – VIDEO

    TRAVEL IDEAS: BUDX FIFA FAN FESTIVAL, DUBAI THE WORLD BIGGEST WORLD CUP WATCH PARTY

    TRAVEL IDEAS: BUDX FIFA FAN FESTIVAL, DUBAI THE WORLD BIGGEST WORLD CUP WATCH PARTY

    Guinness celebrates the fans who make matchdays shine brightest with new campaign

    Guinness celebrates the fans who make matchdays shine brightest with new campaign

    Kenya Sevens drop to Challenge Trophy in Hong Kong after losing three games

    Kenya Sevens drop to Challenge Trophy in Hong Kong after losing three games

    Heartbreak as Nigerian artist Tems cancels Kenyan show

    Heartbreak as Nigerian artist Tems cancels Kenyan show

    Nairobi Fashion Week scheduled for November

    Nairobi Fashion Week scheduled for November

No Result
View All Result
  • Home
  • News
    Powerful quake kills more than 1,500 people in Turkey and Syria

    Powerful quake kills more than 1,500 people in Turkey and Syria

    14 dead, 13 injured in Lodwar-Kakuma road crash

    14 dead, 13 injured in Lodwar-Kakuma road crash

    Mama Ngina Kenyatta issues bold response to political jabs over tax

    Mama Ngina Kenyatta issues bold response to political jabs over tax

    Willie Kimani murder: Leliman sentenced to death as co-accused get lengthy jail terms

    Willie Kimani murder: Leliman sentenced to death as co-accused get lengthy jail terms

    IG Koome takes action against top cop who authored terror alert memo

    IG Koome confirms withdrawing Uhuru’s security

    Uhuru Kenyatta

    Ruto scales down Uhuru Kenyatta’s security sparking uproar

    Interior CS appoints Rashid Yakub new chairman of firearms board

    Interior CS appoints Rashid Yakub new chairman of firearms board

    Scalpel blade retrieved from woman’s abdomen in Murang’a 11 years after surgery

    Scalpel blade retrieved from woman’s abdomen in Murang’a 11 years after surgery

    From joy to sorrow as Nakuru couple loses five babies hours after birth

    From joy to sorrow as Nakuru couple loses five babies hours after birth

  • Business
    Netflix plans to stop password sharing

    Netflix plans to stop password sharing

    Safaricom appoints new top-executives

    Safaricom appoints new top-executives

    Tala among 12 digital lenders okayed by CBK to operate in Kenya

    Tala among 12 digital lenders okayed by CBK to operate in Kenya

    No more cash payments for SGR trains

    No more cash payments for SGR trains

    UK Visa processing to take only three weeks – Jane Marriott

    UK Visa processing to take only three weeks – Jane Marriott

    An inside look at The Dubai shopping festival

    Lessons from Dubai: Why Kenya is missing out on shopping tourism trillions

    Court okays Safaricom to collect bank to mobile transfer fees

    Court okays Safaricom to collect bank to mobile transfer fees

    Joe Sang re-appointed Kenya Pipeline MD after graft case dismissal

    Joe Sang re-appointed Kenya Pipeline MD after graft case dismissal

    De La Rue suffers on production halt in Kenya and litigation in India

    De La Rue suffers on production halt in Kenya and litigation in India

  • Entertainment
    • All
    • Movie
    • Music
    Heartbreak as Nigerian artist Tems cancels Kenyan show

    Nigerian singer Tems wins her first Grammy award

    Veteran reggae DJ Lastborn dead at 43

    Veteran reggae DJ Lastborn dead at 43

    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    Netflix plans to stop password sharing

    Netflix plans to stop password sharing

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    Martin Kasavuli pays tribute to his mother weeks after burial

    Martin Kasavuli pays tribute to his mother weeks after burial

    An inside look at The Dubai shopping festival

    Lessons from Dubai: Why Kenya is missing out on shopping tourism trillions

    ‘Samidoh unatuangusha’- Gachagua takes swipe at singer over his love affairs

    ‘Samidoh unatuangusha’- Gachagua takes swipe at singer over his love affairs

    Old school rhumba meets deep house: Mix master Euggy sample’s legendary ‘Sina Makosa’ on ‘Chuki’

    Old school rhumba meets deep house: Mix master Euggy sample’s legendary ‘Sina Makosa’ on ‘Chuki’

  • Tech
    Netflix plans to stop password sharing

    Netflix plans to stop password sharing

    Safaricom appoints new top-executives

    Safaricom appoints new top-executives

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    OpenAI used Kenyan workers at Sama earning less than Sh200 per hour, investigation reveals

    OpenAI used Kenyan workers at Sama earning less than Sh200 per hour, investigation reveals

    Police unmask mastermind behind infamous Mulot SIM Swap syndicate

    Police unmask mastermind behind infamous Mulot SIM Swap syndicate

    Twitter expected to accept Elon Musk’s bid to buy company

    Twitter 0utages hit thousands of users Worldwide

    Oppo slapped with Sh5 million fine for using man’s photo on Instagram post

    Oppo slapped with Sh5 million fine for using man’s photo on Instagram post

    Former Twitter CEO Jack Dorsey in Kenya, invests Sh245 million

    Former Twitter CEO Jack Dorsey in Kenya, invests Sh245 million

  • Sports
    Man City charged by Premier League with numerous breaches of financial rules

    Man City charged by Premier League with numerous breaches of financial rules

    Kenya rugby legend Collins Injera retires

    Kenya rugby legend Collins Injera retires

    Collins Injera inducted into Fiji’s Rugby Town Walk of Fame – PHOTOS

    Collins Injera inducted into Fiji’s Rugby Town Walk of Fame – PHOTOS

    League football is back! Catch all the action live on Showmax Pro

    League football is back! Catch all the action live on Showmax Pro

    Rally driver Asad Khan dies days after alleged assault

    Rally driver Asad Khan dies days after alleged assault

    ‘The Greatest’: Messi and Argentina the toast of world media

    ‘The Greatest’: Messi and Argentina the toast of world media

    Christmas Comes Early: Varsity student wins Sh200 million Betika Mega Jackpot

    Christmas Comes Early: Varsity student wins Sh200 million Betika Mega Jackpot

    SportPesa announce Sh126mn sponsorship deal for Shujaa

    SportPesa announce Sh126mn sponsorship deal for Shujaa

    Messi magic sends Argentina through to World Cup final in Qatar

    Messi magic sends Argentina through to World Cup final in Qatar

  • Events
    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    An inside look at The Dubai shopping festival

    Lessons from Dubai: Why Kenya is missing out on shopping tourism trillions

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    Mapenzi Wewe: Drama in Dubai involving wife and Karen Nyamu at Dubai concert with Samidoh – VIDEO

    Mapenzi Wewe: Drama in Dubai involving wife and Karen Nyamu at Dubai concert with Samidoh – VIDEO

    TRAVEL IDEAS: BUDX FIFA FAN FESTIVAL, DUBAI THE WORLD BIGGEST WORLD CUP WATCH PARTY

    TRAVEL IDEAS: BUDX FIFA FAN FESTIVAL, DUBAI THE WORLD BIGGEST WORLD CUP WATCH PARTY

    Guinness celebrates the fans who make matchdays shine brightest with new campaign

    Guinness celebrates the fans who make matchdays shine brightest with new campaign

    Kenya Sevens drop to Challenge Trophy in Hong Kong after losing three games

    Kenya Sevens drop to Challenge Trophy in Hong Kong after losing three games

    Heartbreak as Nigerian artist Tems cancels Kenyan show

    Heartbreak as Nigerian artist Tems cancels Kenyan show

    Nairobi Fashion Week scheduled for November

    Nairobi Fashion Week scheduled for November

No Result
View All Result
Naihaps
No Result
View All Result

Kenya Power tokens glitch stalls business operations

Naihaps by Naihaps
April 27, 2021
in Business, Featured
Reading Time: 3 mins read

The Kenya Power IT system collapsed one more time this weekend, causing untold pain and losses to households and businesses that rely on electricity.

The system failure started with the prepaid system and the contact centre on Sunday. By Monday, it had spread to the entire system affecting token purchases, bill payments, banking hall operations and other transactions.

The IT system is the backbone of all other transactions at the monopoly and when it fails, nothing moves.

This saw thousands of consumers unable to buy tokens through the pay bill number 888880 as the “organisation receiving the payment was unavailable”.

And those who paid, the tokens were not vending, keeping them in darkness. The firm said the vending of tokens remained slow due to a high number of customer transactions. Kenya Power said it was addressing the system failure that has affected its business operations since Sunday evening.

“The hitch is preventing customer transactions including bill queries, token purchases and payment of bills,” Kenya Power said in a statement yesterday.

The utility company said the system failure also affected customer interactions via Contact Centre telephone line 97771, *977#, social media channels and banking hall operations.

But consumers and energy activists wondered what the connection between the vending system and the customer care lines was given that every time one collapses the other is also unavailable. “I am still trying to find out the connection between the prepaid system and call centre. How are they related that every time (the) prepaid system is down, the call centre is also down,” Ms Jerotich Seii said in a tweet.

The company said it resumed critical business operations from 1pm yesterday. It said customers could purchase prepaid tokens and make postpaid payments.

“We are still sending out tokens that were delayed by the service interruption,” the firm said.

But it had not been able to resolve the challenges affecting its banking hall operations as well as access to its contact centre by the time of going to press.

A day of system outage comes with a huge economic cost to businesses that rely on electricity to function from barbershops to big manufacturing outlets.

In the past two years, the utility provider has been hit by several glitches.

Last year, Kenyans woke up to a countrywide power outage following a fault in Kenya Power’s main supply line. The May 9 blackout started at 5:49am and affected operations in major hospitals, including the Kenyatta National Hospital and Jomo Kenyatta International Airport in Nairobi.

The frequent power blackouts and system outages have seen many businesses install standby generators for use during supply cut-offs, raising their operating costs.

  Power outages have in the past been blamed on vandalism and an old power distribution infrastructure that is currently being upgraded.

 It is also behind the current switch to solar energy that has seen a number of businesses and heavy power consuming industrialists turn to alternative energy sources to cut over reliance on the national grid.

This has further put pressure on the company, which is experiencing major dips in profitability.

Kenya Power said in a recent interview that some of its industrial customers — who account for about 54.8 per cent of its sales revenues — are gradually shifting to own-generated solar power.

 Some of the companies and institutions that have solar plants include Africa Logistics Properties (ALP), Mombasa International Airport and the International Centre of Insect Physiology and Ecology (Icipe). 

 Nairobi’s Garden City Mall set up a solar carport to generate 1,256 megawatt hours annually from the 3,300 solar panels installed on the topmost car park shade, projecting that this would help it cut power bills by about Sh31.6 million annually.

 London Distillers Ltd also installed a roof solar system in Athi River, helping it offset the need for grid energy and save at least Sh18.4 million annually over the system lifespan of 25 years.

 Others are Williamson Tea, Kenyatta University and Total Kenya, which has installed solar systems to more than 107 service stations in Kenya.

Tags: GlitchKenya PowerTokens pre-paid
ShareTweetShare
Previous Post

JSC nominates Martha Koome as Kenya’s next Chief Justice

Next Post

Waterfront Karen Mall not for sale, says late Muguku’s family

Naihaps

Naihaps

Next Post

Waterfront Karen Mall not for sale, says late Muguku’s family

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recommended

Two found guilty over Westgate mall attack as one is acquitted

2 years ago

Industrialist Billionaire Naushad Merali dead

2 years ago

Popular News

    Connect with us

    • About
    • Advertise
    • Careers
    • Contact
    Email us: naihaps2020@gmail.com

    © 2022 Naihaps. All rights reserved.

    No Result
    View All Result
    • Home
    • News
    • Business
    • Entertainment
    • Tech
    • Sports
    • Events

    © 2022 Naihaps. All rights reserved.