• About
  • Advertise
  • Careers
  • Contact
Friday, June 24, 2022
Naihaps
Advertisement
  • Home
  • News
    Money

    Man loses Sh5m from his car while on a short call

    CAS

    Househelp disappears with Sh4 million and jewellery from Treasury CAS

    Uhuru Kenyatta

    Stop wasting money on side chicks, prioritise your wives – Uhuru tells men – VIDEO

    Kilimani

    Police recover 22 firearms in Kilimani apartment during eviction

    Freezes

    EACC freezes Sh18m belonging to 30-year-old gov’t employee earning Sh50k

    Influencer

    Twitter influencer among 4 mutilated bodies found in Kijabe Forest

    Arrest

    Come and arrest me if you can – Sakaja tells off Kinoti

    Accident

    Drivers of matatu and tractor killed in head-on collision on Kiambu Road – Video

    Suspects

    Two more suspects arrested, gun, cash clothes seized in Ongata Rongai robbery

  • Business
    Fuel

    More pain at the pump as Petrol, Diesel and Kerosene prices go up Sh9 a litre

    Otile Brown

    Otile Brown is the new Brand Ambassador for Tecno Camon 19 Series

    Swvl

    Swvl suspends Intra-City rides in Kenya

    Infinix

    Infinix NOTE 12 Series officially launched in Kenya

    Virtual Card

    Safaricom to launch virtual Visa card for all-round global transaction

    ATMs

    Absa customers to access over 2200 Kenswitch ATMs in new deal

    Safaricom

    Safaricom net profit drops by 1.7pc to Sh67B

    Talent Factory Academy

    MultiChoice Talent Factory Academy calls for class of 2023

    Impact Organization Power Learn Project launches one million developers for Africa program

    Impact Organization Power Learn Project launches one million developers for Africa program

  • Entertainment
    • All
    • Gaming
    • Movie
    • Music
    • Sports
    WRC

    Vroooooom! Ogier fastest in Kasarani’s Super Spectator Stage – VIDEO

    Safari Rally

    Safari Rally: Kenya ready to test the WRC’s greatest like no other

    NBA Finals

    Curry Sparks Warriors for seventh NBA crown

    Netflix

    Netflix seeks recruits for real-life ‘Squid Game’

    Champion

    Omanyala clinches African title in style

    Arrested

    Actress Mishi Dorah in court for failing to pay Sh150,000 bar bill

    Closed

    Besieged Alchemist closed by Nairobi county over racism claims

    Guinness

    Khaligraph Jones thrills fans as Guinness launch Elevated Parties – VIDEO

    Survivor

    Kenyan-Canadian woman wins Sh118 million American competition TV Series

  • Tech

    Hello world!

    #BabaTheArtist: Raila finally releases much anticipated ‘Leo Ni Leo’ campaign song – VIDEO

    SportPesa CEO joins politics, eyes Kasarani seat – VIDEO

    Two suspects wanted in the UK for murder arrested in Nairobi

    Showmax announces return of Crime & Justice Season 2

    Nairobi West Hospital launches helipad in bid to enhance emergency services – PHOTOS

    Newcastle United become football’s richest club ahead of Man City, Chelsea & PSG

    Odibets heeds Khaligraph’s call, unveils online rap challenge

    Twenty-one year old fraud suspect who hacked IEBC server arrested in Juja

  • Sports

    Hello world!

    #BabaTheArtist: Raila finally releases much anticipated ‘Leo Ni Leo’ campaign song – VIDEO

    SportPesa CEO joins politics, eyes Kasarani seat – VIDEO

    Two suspects wanted in the UK for murder arrested in Nairobi

    Showmax announces return of Crime & Justice Season 2

    Nairobi West Hospital launches helipad in bid to enhance emergency services – PHOTOS

    Newcastle United become football’s richest club ahead of Man City, Chelsea & PSG

    Odibets heeds Khaligraph’s call, unveils online rap challenge

    Twenty-one year old fraud suspect who hacked IEBC server arrested in Juja

  • Events
    Tecno

    Tecno launch Camon 19 and Spark 9 series in Kenya – PHOTOS

    Guinness

    Khaligraph Jones thrills fans as Guinness launch Elevated Parties – VIDEO

    Fifa World Cup Trophy

    Brazilian football legend to escort Fifa World Cup trophy to Kenya

    Trace launches campus tour series dubbed ‘Trace in the City’ – PHOTOS

    Trace launches campus tour series dubbed ‘Trace in the City’ – PHOTOS

    F1 Feature: How new regulations are shaking up the world’s fastest sport

    F1 Feature: How new regulations are shaking up the world’s fastest sport

    More motorsport and WWE thrills for SuperSport viewers!

    Watch: Pinky Ghelani returns to the catwalk as the show stopper – PHOTOS

    Watch: Pinky Ghelani returns to the catwalk as the show stopper – PHOTOS

    Maisha Magic is looking for pitches and ready-made movies

    SuperSport to air Winter Olympics live

No Result
View All Result
  • Home
  • News
    Money

    Man loses Sh5m from his car while on a short call

    CAS

    Househelp disappears with Sh4 million and jewellery from Treasury CAS

    Uhuru Kenyatta

    Stop wasting money on side chicks, prioritise your wives – Uhuru tells men – VIDEO

    Kilimani

    Police recover 22 firearms in Kilimani apartment during eviction

    Freezes

    EACC freezes Sh18m belonging to 30-year-old gov’t employee earning Sh50k

    Influencer

    Twitter influencer among 4 mutilated bodies found in Kijabe Forest

    Arrest

    Come and arrest me if you can – Sakaja tells off Kinoti

    Accident

    Drivers of matatu and tractor killed in head-on collision on Kiambu Road – Video

    Suspects

    Two more suspects arrested, gun, cash clothes seized in Ongata Rongai robbery

  • Business
    Fuel

    More pain at the pump as Petrol, Diesel and Kerosene prices go up Sh9 a litre

    Otile Brown

    Otile Brown is the new Brand Ambassador for Tecno Camon 19 Series

    Swvl

    Swvl suspends Intra-City rides in Kenya

    Infinix

    Infinix NOTE 12 Series officially launched in Kenya

    Virtual Card

    Safaricom to launch virtual Visa card for all-round global transaction

    ATMs

    Absa customers to access over 2200 Kenswitch ATMs in new deal

    Safaricom

    Safaricom net profit drops by 1.7pc to Sh67B

    Talent Factory Academy

    MultiChoice Talent Factory Academy calls for class of 2023

    Impact Organization Power Learn Project launches one million developers for Africa program

    Impact Organization Power Learn Project launches one million developers for Africa program

  • Entertainment
    • All
    • Gaming
    • Movie
    • Music
    • Sports
    WRC

    Vroooooom! Ogier fastest in Kasarani’s Super Spectator Stage – VIDEO

    Safari Rally

    Safari Rally: Kenya ready to test the WRC’s greatest like no other

    NBA Finals

    Curry Sparks Warriors for seventh NBA crown

    Netflix

    Netflix seeks recruits for real-life ‘Squid Game’

    Champion

    Omanyala clinches African title in style

    Arrested

    Actress Mishi Dorah in court for failing to pay Sh150,000 bar bill

    Closed

    Besieged Alchemist closed by Nairobi county over racism claims

    Guinness

    Khaligraph Jones thrills fans as Guinness launch Elevated Parties – VIDEO

    Survivor

    Kenyan-Canadian woman wins Sh118 million American competition TV Series

  • Tech

    Hello world!

    #BabaTheArtist: Raila finally releases much anticipated ‘Leo Ni Leo’ campaign song – VIDEO

    SportPesa CEO joins politics, eyes Kasarani seat – VIDEO

    Two suspects wanted in the UK for murder arrested in Nairobi

    Showmax announces return of Crime & Justice Season 2

    Nairobi West Hospital launches helipad in bid to enhance emergency services – PHOTOS

    Newcastle United become football’s richest club ahead of Man City, Chelsea & PSG

    Odibets heeds Khaligraph’s call, unveils online rap challenge

    Twenty-one year old fraud suspect who hacked IEBC server arrested in Juja

  • Sports

    Hello world!

    #BabaTheArtist: Raila finally releases much anticipated ‘Leo Ni Leo’ campaign song – VIDEO

    SportPesa CEO joins politics, eyes Kasarani seat – VIDEO

    Two suspects wanted in the UK for murder arrested in Nairobi

    Showmax announces return of Crime & Justice Season 2

    Nairobi West Hospital launches helipad in bid to enhance emergency services – PHOTOS

    Newcastle United become football’s richest club ahead of Man City, Chelsea & PSG

    Odibets heeds Khaligraph’s call, unveils online rap challenge

    Twenty-one year old fraud suspect who hacked IEBC server arrested in Juja

  • Events
    Tecno

    Tecno launch Camon 19 and Spark 9 series in Kenya – PHOTOS

    Guinness

    Khaligraph Jones thrills fans as Guinness launch Elevated Parties – VIDEO

    Fifa World Cup Trophy

    Brazilian football legend to escort Fifa World Cup trophy to Kenya

    Trace launches campus tour series dubbed ‘Trace in the City’ – PHOTOS

    Trace launches campus tour series dubbed ‘Trace in the City’ – PHOTOS

    F1 Feature: How new regulations are shaking up the world’s fastest sport

    F1 Feature: How new regulations are shaking up the world’s fastest sport

    More motorsport and WWE thrills for SuperSport viewers!

    Watch: Pinky Ghelani returns to the catwalk as the show stopper – PHOTOS

    Watch: Pinky Ghelani returns to the catwalk as the show stopper – PHOTOS

    Maisha Magic is looking for pitches and ready-made movies

    SuperSport to air Winter Olympics live

No Result
View All Result
Naihaps
No Result
View All Result

Kenya Power tokens glitch stalls business operations

Naihaps by Naihaps
April 27, 2021
in Business, Featured
Reading Time: 3 mins read

The Kenya Power IT system collapsed one more time this weekend, causing untold pain and losses to households and businesses that rely on electricity.

The system failure started with the prepaid system and the contact centre on Sunday. By Monday, it had spread to the entire system affecting token purchases, bill payments, banking hall operations and other transactions.

The IT system is the backbone of all other transactions at the monopoly and when it fails, nothing moves.

This saw thousands of consumers unable to buy tokens through the pay bill number 888880 as the “organisation receiving the payment was unavailable”.

And those who paid, the tokens were not vending, keeping them in darkness. The firm said the vending of tokens remained slow due to a high number of customer transactions. Kenya Power said it was addressing the system failure that has affected its business operations since Sunday evening.

“The hitch is preventing customer transactions including bill queries, token purchases and payment of bills,” Kenya Power said in a statement yesterday.

The utility company said the system failure also affected customer interactions via Contact Centre telephone line 97771, *977#, social media channels and banking hall operations.

But consumers and energy activists wondered what the connection between the vending system and the customer care lines was given that every time one collapses the other is also unavailable. “I am still trying to find out the connection between the prepaid system and call centre. How are they related that every time (the) prepaid system is down, the call centre is also down,” Ms Jerotich Seii said in a tweet.

The company said it resumed critical business operations from 1pm yesterday. It said customers could purchase prepaid tokens and make postpaid payments.

“We are still sending out tokens that were delayed by the service interruption,” the firm said.

But it had not been able to resolve the challenges affecting its banking hall operations as well as access to its contact centre by the time of going to press.

A day of system outage comes with a huge economic cost to businesses that rely on electricity to function from barbershops to big manufacturing outlets.

In the past two years, the utility provider has been hit by several glitches.

Last year, Kenyans woke up to a countrywide power outage following a fault in Kenya Power’s main supply line. The May 9 blackout started at 5:49am and affected operations in major hospitals, including the Kenyatta National Hospital and Jomo Kenyatta International Airport in Nairobi.

The frequent power blackouts and system outages have seen many businesses install standby generators for use during supply cut-offs, raising their operating costs.

  Power outages have in the past been blamed on vandalism and an old power distribution infrastructure that is currently being upgraded.

 It is also behind the current switch to solar energy that has seen a number of businesses and heavy power consuming industrialists turn to alternative energy sources to cut over reliance on the national grid.

This has further put pressure on the company, which is experiencing major dips in profitability.

Kenya Power said in a recent interview that some of its industrial customers — who account for about 54.8 per cent of its sales revenues — are gradually shifting to own-generated solar power.

 Some of the companies and institutions that have solar plants include Africa Logistics Properties (ALP), Mombasa International Airport and the International Centre of Insect Physiology and Ecology (Icipe). 

 Nairobi’s Garden City Mall set up a solar carport to generate 1,256 megawatt hours annually from the 3,300 solar panels installed on the topmost car park shade, projecting that this would help it cut power bills by about Sh31.6 million annually.

 London Distillers Ltd also installed a roof solar system in Athi River, helping it offset the need for grid energy and save at least Sh18.4 million annually over the system lifespan of 25 years.

 Others are Williamson Tea, Kenyatta University and Total Kenya, which has installed solar systems to more than 107 service stations in Kenya.

Tags: GlitchKenya PowerTokens pre-paid
ShareTweetShare
Previous Post

JSC nominates Martha Koome as Kenya’s next Chief Justice

Next Post

Waterfront Karen Mall not for sale, says late Muguku’s family

Naihaps

Naihaps

Next Post

Waterfront Karen Mall not for sale, says late Muguku’s family

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recommended

Is a local betting company financing negative media campaign against foreign investors?

1 year ago

Bolt launches food delivery services in Kenya

1 year ago

Popular News

    Connect with us

    • About
    • Advertise
    • Careers
    • Contact
    Email us: info@naihaps.com

    © 2022 Naihaps. All rights reserved.

    No Result
    View All Result
    • Home
    • News
    • Business
    • Entertainment
    • Tech
    • Sports
    • Events

    © 2022 Naihaps. All rights reserved.