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Monday, February 6, 2023
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    Powerful quake kills more than 1,500 people in Turkey and Syria

    Powerful quake kills more than 1,500 people in Turkey and Syria

    14 dead, 13 injured in Lodwar-Kakuma road crash

    14 dead, 13 injured in Lodwar-Kakuma road crash

    Mama Ngina Kenyatta issues bold response to political jabs over tax

    Mama Ngina Kenyatta issues bold response to political jabs over tax

    Willie Kimani murder: Leliman sentenced to death as co-accused get lengthy jail terms

    Willie Kimani murder: Leliman sentenced to death as co-accused get lengthy jail terms

    IG Koome takes action against top cop who authored terror alert memo

    IG Koome confirms withdrawing Uhuru’s security

    Uhuru Kenyatta

    Ruto scales down Uhuru Kenyatta’s security sparking uproar

    Interior CS appoints Rashid Yakub new chairman of firearms board

    Interior CS appoints Rashid Yakub new chairman of firearms board

    Scalpel blade retrieved from woman’s abdomen in Murang’a 11 years after surgery

    Scalpel blade retrieved from woman’s abdomen in Murang’a 11 years after surgery

    From joy to sorrow as Nakuru couple loses five babies hours after birth

    From joy to sorrow as Nakuru couple loses five babies hours after birth

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    Netflix plans to stop password sharing

    Netflix plans to stop password sharing

    Safaricom appoints new top-executives

    Safaricom appoints new top-executives

    Tala among 12 digital lenders okayed by CBK to operate in Kenya

    Tala among 12 digital lenders okayed by CBK to operate in Kenya

    No more cash payments for SGR trains

    No more cash payments for SGR trains

    UK Visa processing to take only three weeks – Jane Marriott

    UK Visa processing to take only three weeks – Jane Marriott

    An inside look at The Dubai shopping festival

    Lessons from Dubai: Why Kenya is missing out on shopping tourism trillions

    Court okays Safaricom to collect bank to mobile transfer fees

    Court okays Safaricom to collect bank to mobile transfer fees

    Joe Sang re-appointed Kenya Pipeline MD after graft case dismissal

    Joe Sang re-appointed Kenya Pipeline MD after graft case dismissal

    De La Rue suffers on production halt in Kenya and litigation in India

    De La Rue suffers on production halt in Kenya and litigation in India

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    Heartbreak as Nigerian artist Tems cancels Kenyan show

    Nigerian singer Tems wins her first Grammy award

    Veteran reggae DJ Lastborn dead at 43

    Veteran reggae DJ Lastborn dead at 43

    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    Netflix plans to stop password sharing

    Netflix plans to stop password sharing

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    Martin Kasavuli pays tribute to his mother weeks after burial

    Martin Kasavuli pays tribute to his mother weeks after burial

    An inside look at The Dubai shopping festival

    Lessons from Dubai: Why Kenya is missing out on shopping tourism trillions

    ‘Samidoh unatuangusha’- Gachagua takes swipe at singer over his love affairs

    ‘Samidoh unatuangusha’- Gachagua takes swipe at singer over his love affairs

    Old school rhumba meets deep house: Mix master Euggy sample’s legendary ‘Sina Makosa’ on ‘Chuki’

    Old school rhumba meets deep house: Mix master Euggy sample’s legendary ‘Sina Makosa’ on ‘Chuki’

  • Tech
    Netflix plans to stop password sharing

    Netflix plans to stop password sharing

    Safaricom appoints new top-executives

    Safaricom appoints new top-executives

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    OpenAI used Kenyan workers at Sama earning less than Sh200 per hour, investigation reveals

    OpenAI used Kenyan workers at Sama earning less than Sh200 per hour, investigation reveals

    Police unmask mastermind behind infamous Mulot SIM Swap syndicate

    Police unmask mastermind behind infamous Mulot SIM Swap syndicate

    Twitter expected to accept Elon Musk’s bid to buy company

    Twitter 0utages hit thousands of users Worldwide

    Oppo slapped with Sh5 million fine for using man’s photo on Instagram post

    Oppo slapped with Sh5 million fine for using man’s photo on Instagram post

    Former Twitter CEO Jack Dorsey in Kenya, invests Sh245 million

    Former Twitter CEO Jack Dorsey in Kenya, invests Sh245 million

  • Sports
    Man City charged by Premier League with numerous breaches of financial rules

    Man City charged by Premier League with numerous breaches of financial rules

    Kenya rugby legend Collins Injera retires

    Kenya rugby legend Collins Injera retires

    Collins Injera inducted into Fiji’s Rugby Town Walk of Fame – PHOTOS

    Collins Injera inducted into Fiji’s Rugby Town Walk of Fame – PHOTOS

    League football is back! Catch all the action live on Showmax Pro

    League football is back! Catch all the action live on Showmax Pro

    Rally driver Asad Khan dies days after alleged assault

    Rally driver Asad Khan dies days after alleged assault

    ‘The Greatest’: Messi and Argentina the toast of world media

    ‘The Greatest’: Messi and Argentina the toast of world media

    Christmas Comes Early: Varsity student wins Sh200 million Betika Mega Jackpot

    Christmas Comes Early: Varsity student wins Sh200 million Betika Mega Jackpot

    SportPesa announce Sh126mn sponsorship deal for Shujaa

    SportPesa announce Sh126mn sponsorship deal for Shujaa

    Messi magic sends Argentina through to World Cup final in Qatar

    Messi magic sends Argentina through to World Cup final in Qatar

  • Events
    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    An inside look at The Dubai shopping festival

    Lessons from Dubai: Why Kenya is missing out on shopping tourism trillions

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    Mapenzi Wewe: Drama in Dubai involving wife and Karen Nyamu at Dubai concert with Samidoh – VIDEO

    Mapenzi Wewe: Drama in Dubai involving wife and Karen Nyamu at Dubai concert with Samidoh – VIDEO

    TRAVEL IDEAS: BUDX FIFA FAN FESTIVAL, DUBAI THE WORLD BIGGEST WORLD CUP WATCH PARTY

    TRAVEL IDEAS: BUDX FIFA FAN FESTIVAL, DUBAI THE WORLD BIGGEST WORLD CUP WATCH PARTY

    Guinness celebrates the fans who make matchdays shine brightest with new campaign

    Guinness celebrates the fans who make matchdays shine brightest with new campaign

    Kenya Sevens drop to Challenge Trophy in Hong Kong after losing three games

    Kenya Sevens drop to Challenge Trophy in Hong Kong after losing three games

    Heartbreak as Nigerian artist Tems cancels Kenyan show

    Heartbreak as Nigerian artist Tems cancels Kenyan show

    Nairobi Fashion Week scheduled for November

    Nairobi Fashion Week scheduled for November

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  • Home
  • News
    Powerful quake kills more than 1,500 people in Turkey and Syria

    Powerful quake kills more than 1,500 people in Turkey and Syria

    14 dead, 13 injured in Lodwar-Kakuma road crash

    14 dead, 13 injured in Lodwar-Kakuma road crash

    Mama Ngina Kenyatta issues bold response to political jabs over tax

    Mama Ngina Kenyatta issues bold response to political jabs over tax

    Willie Kimani murder: Leliman sentenced to death as co-accused get lengthy jail terms

    Willie Kimani murder: Leliman sentenced to death as co-accused get lengthy jail terms

    IG Koome takes action against top cop who authored terror alert memo

    IG Koome confirms withdrawing Uhuru’s security

    Uhuru Kenyatta

    Ruto scales down Uhuru Kenyatta’s security sparking uproar

    Interior CS appoints Rashid Yakub new chairman of firearms board

    Interior CS appoints Rashid Yakub new chairman of firearms board

    Scalpel blade retrieved from woman’s abdomen in Murang’a 11 years after surgery

    Scalpel blade retrieved from woman’s abdomen in Murang’a 11 years after surgery

    From joy to sorrow as Nakuru couple loses five babies hours after birth

    From joy to sorrow as Nakuru couple loses five babies hours after birth

  • Business
    Netflix plans to stop password sharing

    Netflix plans to stop password sharing

    Safaricom appoints new top-executives

    Safaricom appoints new top-executives

    Tala among 12 digital lenders okayed by CBK to operate in Kenya

    Tala among 12 digital lenders okayed by CBK to operate in Kenya

    No more cash payments for SGR trains

    No more cash payments for SGR trains

    UK Visa processing to take only three weeks – Jane Marriott

    UK Visa processing to take only three weeks – Jane Marriott

    An inside look at The Dubai shopping festival

    Lessons from Dubai: Why Kenya is missing out on shopping tourism trillions

    Court okays Safaricom to collect bank to mobile transfer fees

    Court okays Safaricom to collect bank to mobile transfer fees

    Joe Sang re-appointed Kenya Pipeline MD after graft case dismissal

    Joe Sang re-appointed Kenya Pipeline MD after graft case dismissal

    De La Rue suffers on production halt in Kenya and litigation in India

    De La Rue suffers on production halt in Kenya and litigation in India

  • Entertainment
    • All
    • Movie
    • Music
    Heartbreak as Nigerian artist Tems cancels Kenyan show

    Nigerian singer Tems wins her first Grammy award

    Veteran reggae DJ Lastborn dead at 43

    Veteran reggae DJ Lastborn dead at 43

    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    Netflix plans to stop password sharing

    Netflix plans to stop password sharing

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    Martin Kasavuli pays tribute to his mother weeks after burial

    Martin Kasavuli pays tribute to his mother weeks after burial

    An inside look at The Dubai shopping festival

    Lessons from Dubai: Why Kenya is missing out on shopping tourism trillions

    ‘Samidoh unatuangusha’- Gachagua takes swipe at singer over his love affairs

    ‘Samidoh unatuangusha’- Gachagua takes swipe at singer over his love affairs

    Old school rhumba meets deep house: Mix master Euggy sample’s legendary ‘Sina Makosa’ on ‘Chuki’

    Old school rhumba meets deep house: Mix master Euggy sample’s legendary ‘Sina Makosa’ on ‘Chuki’

  • Tech
    Netflix plans to stop password sharing

    Netflix plans to stop password sharing

    Safaricom appoints new top-executives

    Safaricom appoints new top-executives

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    TikTok pilots billboards campaign in Nairobi to celebrate top TikTokers

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    OpenAI used Kenyan workers at Sama earning less than Sh200 per hour, investigation reveals

    OpenAI used Kenyan workers at Sama earning less than Sh200 per hour, investigation reveals

    Police unmask mastermind behind infamous Mulot SIM Swap syndicate

    Police unmask mastermind behind infamous Mulot SIM Swap syndicate

    Twitter expected to accept Elon Musk’s bid to buy company

    Twitter 0utages hit thousands of users Worldwide

    Oppo slapped with Sh5 million fine for using man’s photo on Instagram post

    Oppo slapped with Sh5 million fine for using man’s photo on Instagram post

    Former Twitter CEO Jack Dorsey in Kenya, invests Sh245 million

    Former Twitter CEO Jack Dorsey in Kenya, invests Sh245 million

  • Sports
    Man City charged by Premier League with numerous breaches of financial rules

    Man City charged by Premier League with numerous breaches of financial rules

    Kenya rugby legend Collins Injera retires

    Kenya rugby legend Collins Injera retires

    Collins Injera inducted into Fiji’s Rugby Town Walk of Fame – PHOTOS

    Collins Injera inducted into Fiji’s Rugby Town Walk of Fame – PHOTOS

    League football is back! Catch all the action live on Showmax Pro

    League football is back! Catch all the action live on Showmax Pro

    Rally driver Asad Khan dies days after alleged assault

    Rally driver Asad Khan dies days after alleged assault

    ‘The Greatest’: Messi and Argentina the toast of world media

    ‘The Greatest’: Messi and Argentina the toast of world media

    Christmas Comes Early: Varsity student wins Sh200 million Betika Mega Jackpot

    Christmas Comes Early: Varsity student wins Sh200 million Betika Mega Jackpot

    SportPesa announce Sh126mn sponsorship deal for Shujaa

    SportPesa announce Sh126mn sponsorship deal for Shujaa

    Messi magic sends Argentina through to World Cup final in Qatar

    Messi magic sends Argentina through to World Cup final in Qatar

  • Events
    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    The Queen Is Back: Beyoncé announces ‘Renaissance’ World Tour

    An inside look at The Dubai shopping festival

    Lessons from Dubai: Why Kenya is missing out on shopping tourism trillions

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    Tecno launches The Bold, Extra-Ordinary And Eco-Friendly Phantom X2 starting at Sh68,000

    Mapenzi Wewe: Drama in Dubai involving wife and Karen Nyamu at Dubai concert with Samidoh – VIDEO

    Mapenzi Wewe: Drama in Dubai involving wife and Karen Nyamu at Dubai concert with Samidoh – VIDEO

    TRAVEL IDEAS: BUDX FIFA FAN FESTIVAL, DUBAI THE WORLD BIGGEST WORLD CUP WATCH PARTY

    TRAVEL IDEAS: BUDX FIFA FAN FESTIVAL, DUBAI THE WORLD BIGGEST WORLD CUP WATCH PARTY

    Guinness celebrates the fans who make matchdays shine brightest with new campaign

    Guinness celebrates the fans who make matchdays shine brightest with new campaign

    Kenya Sevens drop to Challenge Trophy in Hong Kong after losing three games

    Kenya Sevens drop to Challenge Trophy in Hong Kong after losing three games

    Heartbreak as Nigerian artist Tems cancels Kenyan show

    Heartbreak as Nigerian artist Tems cancels Kenyan show

    Nairobi Fashion Week scheduled for November

    Nairobi Fashion Week scheduled for November

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Facebook sued in Kenya over claims of exploitation and poor working conditions

The lawsuit, filed by one person on behalf of a group, seeks financial compensation, an order that outsourced moderators have the same health care and pay scale as Meta employees, that unionization rights be protected, and an independent human rights audit of the office.

Ethal Njiwa by Ethal Njiwa
May 10, 2022
in Business
Reading Time: 3 mins read
Facebook

A former moderator working for Facebook owner Meta Platforms Inc on Tuesday filed a lawsuit alleging that poor working conditions for contracted content moderators violate the Kenyan constitution.

The petition, also filed against Meta’s local outsourcing company Sama, alleges that workers moderating Facebook posts in Kenya have been subjected to unreasonable working conditions including irregular pay, inadequate mental health support, union-busting, and violations of their privacy and dignity.

The lawsuit, filed by one person on behalf of a group, seeks financial compensation, an order that outsourced moderators have the same health care and pay scale as Meta employees, that unionization rights be protected, and an independent human rights audit of the office.

A Meta spokesperson told Reuters: “We take our responsibility to the people who review content for Meta seriously and require our partners to provide industry-leading pay, benefits and support. We also encourage content reviewers to raise issues when they become aware of them and regularly conduct independent audits to ensure our partners are meeting the high standards we expect.”

Sama declined to comment before seeing the lawsuit but has previously rejected claims that its employees were paid unfairly, that the recruitment process was opaque, or that its mental health benefits were inadequate.

The lawsuit’s specific requests for action are more granular and wide-ranging than those sought in previous cases and could reverberate beyond Kenya.

“This could have ripple effects. Facebook is going to have to reveal a lot about how they run their moderation operation,” said Odanga Madung, a fellow at the Mozilla Foundation, a US-based global nonprofit dedicated to internet rights.

Globally, thousands of moderators review social media posts that could depict violence, nudity, racism, or other offensive content. Many work for third-party contractors rather than tech companies.

Meta has already faced scrutiny over content moderators’ working conditions.

Last year, a California judge approved an $85 million settlement between Facebook and more than 10,000 content moderators who had accused the company of failing to protect them from psychological injuries resulting from their exposure to graphic and violent imagery.

Facebook did not admit wrongdoing in the California case but agreed to take measures to provide its content moderators, who are employed by third-party vendors, with safer work environments.

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The Kenyan lawsuit was filed on behalf of Daniel Motaung, recruited in 2019 from South Africa to work for Sama in Nairobi. Motaung says he was not given details about the nature of the work reviewing Facebook posts before his arrival.

The first video Motaung remembers moderating was a beheading. The disturbing content piled up, but Motaung says his pay and mental health support were inadequate.

“I have been diagnosed with severe PTSD (post-traumatic stress disorder),” Motaung told Reuters. “I am living …a horror movie.”

Motaung’s lawyers said that Meta and Sama created a dangerous and degrading environment where workers were not given the same protections as employees in other countries.

“If in Dublin, people can’t look at harmful content for two hours, that should be the rule everywhere,” Motaung’s lawyer Mercy Mutemi said. “If they need to have a psychologist on call that should apply everywhere.”

Shortly after joining Sama, Motaung tried to form a union to advocate for the company’s roughly 200 workers in Nairobi.

He was fired soon after, which he and his lawyers say was because of the unionization attempt. Union rights are enshrined in the Kenyan constitution.

Sama has not commented on this allegation.

Motaung’s experience was first revealed in an investigation published by Time magazine in February.

Tags: FacebookMetaSama
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