Safaricom has suffered a total collapse of its mobile money service, M-Pesa which is experiencing a massive outage.
On Thursday, January 9, M-Pesa services were unavailable following the hitch which occurred mid-morning.
This followed inquiries and complaints by users who were unable to access the service.
Those who tried to transact through M-Pesa, a message popped up indicating; “The parameters of data sources are null null.”
The same error was experienced while trying to transact through the M-Pesa app.
“M-PESA is undergoing scheduled maintenance,” the pop-up indicated.
The service is unavailable on the M-Pesa app, USSD code, and SIM card tool.
The outage affected customers who attempted to use the service to pay bills, buy goods, or send money.
”M-Pesa is undergoing scheduled maintenance,” read a message from Safaricom.
