Global smart device brand OPPO on Wednesday opened its biggest customer experience shop in Nairobi, Kenya.
The opening of the shop reaffirms the importance of the Kenyan market to OPPO’s global strategy as it takes a customer-centric approach to deliver top-quality service to its consumers.
Speaking during the opening event at the new customer experience shop located at Emperor Plaza, Koinange Street, Customer Service Supervisor Wyclife Mageto said that customers who visit the new Customer Experience Shop will get access to product service, repairs, and user guide on OPPO’s broad range of audio, mobile, and computing products.
“Consumers who visit the experience shop will get to experience top-level one on one consultation with OPPO’s technicians on their repairs reducing phone repair wait time to under an hour with genuine OPPO spare parts and warranties,” said Mageto.
He added that the Customer Experience Shop will equally enable consumers to experience one on one interaction with various phone models of OPPO’s product line that cater to a wide variety of mobile phone users such as social media users, business users, mobile photography enthusiasts, among others.
Additionally, buyers will be able to receive on-the-spot software updates as well as guidance on how to make the most of OPPO’s smart ecosystem by leveraging the company’s various products, accessories and services.
On her part, PR Manager OPPO Kenya Fredrique Achieng, said that at a time when customer satisfaction is at the core of business growth and statistics indicating that 86 per cent, good customer service turns one-time customers into long-term brand champions according to Khoros.
“OPPO is focused on giving the best experience it can offer to our customers. This is not just in our phones and smart devices but also in customer service,” she said Achieng.
PR Manager OPPO Kenya, Fredrique Achieng and OPPO Kenya Customer Service Supervisor Wyclife Mageto cut a reborn to oepen the new shop.
For customers who visit the new shop, they receive amazing gifts from OPPO as the brand continues to appreciate its customers for their support.
At the same time, the company announced that they will be introducing OPPO Pad Air in the Kenyan Market for the first time.
Customers who visit the shop will get to experience unmatched computing experience of the OPPO Pad Air.
With the 6.94mm ultra-slim body and weighing 440g, the OPPO Pad Air tablet makes it graceful to carry around. Powered by the Qualcomm Snapdragon 680 mobile platform, OPPO Pad Air has a 10.36-inch 2K display with quad speakers supporting Dolby Atmos and comes equipped with the new ColorOS for Pad system.
The OPPO Customer Experience Shop will offer the following services and will be open from 9:00am to 6:00pm Monday to Saturday.
At the shop, one can get authentication and warranty checks, OPPO care products, repair tracking, software updates, UV protection film installation (Free), original spare parts, send-in repair service and 10 per cent discount on phone repairs and accessories during OPPO customer appreciation week which is monthly.
“The opening of this customer experience shop and addition of OPPO Pad Air into OPPO Kenya’s product line continues to reaffirm OPPO’s commitment to the Kenyan Market as we seek to revolutionize customer experience for all our users,” she added.
