The Radio Africa Events team has apologised for the poor sound at Saturday’s Stanbic Yetu Festival concert.
In a statement on Tuesday, the team said it takes feedback seriously and understands the disappointment and frustration that attendees may have felt.
“We are committed to rectifying these issues and ensuring that all future concerts deliver the exceptional audio and layout experience you deserve. We sincerely apologise for any frustration or inconvenience caused,” the statement read.
The team also said it was investigating the cause of the sound problems with a view to finding solutions to prevent a recurrence in the future.
“We have engaged experienced sound engineers and technical experts to thoroughly analyse the situation.
“We are committed to rectifying these issues and ensuring that all future concerts deliver the exceptional sound and layout experience you deserve.”
The apology came a day after the Consumers Federation of Kenya (COFEK) said it had received reports from concertgoers who said the event, which took place at Nairobi’s Uhuru Gardens, did not live up to their expectations in terms of ticket prices.
And while some praised it as an improvement on the previous show headlined by American singer Anthony Hamilton, others told the federation that the concert was too short and poorly planned.
“COFEK has since asked revellers who attended the event and have complaints to provide proof of payment and other specific complaints they have. They can contact COFEK at hotline@cofek.africa,” the consumer organisation said, adding that the complaints would be raised with the event organisers.
“If we don’t get satisfactory answers, COFEK will take decisive action, which may include a class action lawsuit on behalf of the complainants.”
On Sunday morning, social media was awash with mixed reviews of the much-hyped event, with some attendees raving about their experience and others complaining about sound quality and faulty LED screens, among other issues.
Tickets for the event were priced at Sh30,000 for VVIP and Sh15,000 for VIP, while customers forked out Sh8,000 for regular tickets.
